Can I change or cancel my order?

We process orders quickly to ensure timely delivery. If you wish to change or cancel your order, please contact us as soon as possible at info@arisholm.dk. While we cannot guarantee changes once an order has been processed, we will do our utmost to assist.

Will I receive an order confirmation?

Yes. Once your order has been placed, you will receive a confirmation email with your order details.

Where do you ship to?

Arisholm ships internationally. Available destinations and shipping options will be shown at checkout.

How long does delivery take?

Delivery times vary depending on destination. Estimated delivery times are provided at checkout and in your shipping confirmation email.

Do you offer express shipping?

Express shipping may be available for selected destinations. Options will appear during checkout if applicable.

What is your return policy?

We accept returns within the period stated in our Returns Policy, provided items are unworn, unused, and returned in original condition with all tags attached.

How do I return an item?

Please contact info@arisholm.dk for return instructions. Our customer care team will guide you through the process.

Can I exchange an item?

Exchanges are subject to availability. We recommend contacting us directly to find the best solution.

What does pre-order mean?

Pre-order pieces are styles available to purchase before their official release or production completion. Estimated delivery dates are provided on the product page.

Can pre-order items be returned?

Pre-order items follow the same return policy unless otherwise stated on the product page.

How do I choose the right size?

We provide detailed sizing information on each product page. If you need personal guidance, feel free to contact us at info@arisholm.dk.

Are Arisholm pieces limited edition?

Many Arisholm designs are produced in limited quantities, particularly when crafted from exclusive or deadstock fabrics. This ensures a level of uniqueness while maintaining thoughtful, small-scale production.

Where are your materials sourced?

Arisholm carefully selects high-quality materials from trusted European suppliers, focusing on longevity and responsible craftsmanship. Whenever possible, we work with deadstock fabrics, surplus materials from established mills and fashion houses, to reduce waste while creating distinctive, limited pieces.

How should I care for my Arisholm garment?

Care instructions are provided on the garment label and product page. For specific questions, our team is happy to advise.

How does the Arisholm Gift Card work?

Arisholm Gift Cards are delivered digitally by email immediately after purchase and can be used online.

How long is the gift card valid?

Gift cards are valid for five years from the date of issue.

Can I book a private appointment?

Yes. We offer private appointments both virtually and in our Copenhagen Showroom & Atelier in Hellerup.

How do I book an appointment?

You can book via our booking link, call us at +45 40 20 22 54, or use the contact form on our website.

How can I contact customer care?

You are welcome to use the contact form on our website or email us at info@arisholm.dk. We aim to respond as promptly as possible.

Do you offer press or wholesale inquiries here?

For press and wholesale inquiries, please contact ra@arisholm.dk or visit the dedicated Press and Wholesale pages.